The California Public Utilities Commission (CPUC) has summarized relevant information on wildfires, including investigations, de-energizations, and wildfire mitigation. Information and updates can be found on the CPUC website at www.CPUC.ca.gov/Nov2018wildfires/
Importantly, new consumer protections are in place for utility customers who are victims of wildfires. Utilities cannot disconnect wildfire-impacted customers for nonpayment or bill customers whose homes are not capable of receiving utility services. Utilities must waive deposit requirements for residents seeking to re-establish service. A full list of protections for wildfire victims can be found on the CPUC News Blog. Customers may file complaints by contacting the CPUC Consumer Affairs Branch by calling 800-649-7570 (Monday through Friday, 8:30 AM to 4:30 PM).
The SoCalGas website is being updated with new information, as well as information on expedited service connections, to help residents affected by the fire. Call the Customer Call Center at 877-238-0092 to restore gas service.