Hotlines and Important Numbers
For emergencies, such as fires, landslides, and other immediate threats to public safety, call 911.
One Call to City Hall - 24/7 Hotline
The City has a hotline to report non-life threatening emergencies that may require an immediate response. The hotline (310-456-CITY ext. 311) is currently experiencing technical difficulties. Dial 800-395-9084 to reach One Call to City Hall services while the City works to fix this issue. The 800 number will be answered 24 hours a day, seven days a week for community members to report issues or contact City staff during non-business hours. You will be connected to a live operator who will relay your message to the appropriate City staff. During regular business hours, a City Hall receptionist will direct all calls to the appropriate staff.
This hotline can be used to report:
- Environmental spills, including sewer spills, wastewater spills, and other flows into the storm drain system or onto any public street
- Pipe breaks, including water mains and gas lines
- Downed trees
- Potholes, missing or broken street signs on City streets (not PCH)
For additional details on reporting environmental spills, refer to the Pollution Prevention Hotline webpage.
Water Conservation Violations
Submit a Water Waster Report to notify the City of the excessive use of water, or water being wasted due to broken irrigation pipes, malfunctioning sprinklers, faucets left running, or other practices that may be in violation of water conservation regulations.
Code Enforcement Violations
Call 310-456-2489 ext. 484 to report a possible code enforcement violation.
Short Term Rental Hotline
Due to operational changes as a result of the COVID-19 pandemic, the City has made changes to how residents can report a nuisance related to a short-term rental. Residents who wish to report a nuisance related to a short-term rental in their neighborhood may now call the Short-term Rental Hotline at (310) 456-2489 ext. 308 or email STR@malibucity.org. Residents can leave a message or send an email including the rental address, the nature of the nuisance and any other pertinent details. Code Enforcement staff will respond to the calls the next business day. Residents needing more immediate assistance, should call the Lost Hills Sheriff’s Station at 818-878-1808. As always, in an emergency, residents should call 911.
Los Angeles County Sheriff’s Department
Call 310-456-6652 to reach the Malibu/Lost Hills Sheriff’s Station for non-emergency situations.
Traffic and Emergency Conditions
Call 310-456-9982 or visit the Alert Center for the latest updates on traffic incidents and emergency conditions. To receive immediate notification of emergency situations, or traffic, utility, weather, beach, or health advisories, sign up for the City’s E-Notifications. Enter your email address and, if you wish to receive any or all of the information via text message, enter your cellphone number. Then select the email and/or text options next to those categories in the Alert Center, as well as any of the more than 90 information categories that may be of interest to you.
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