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Pollution Prevention hotline
The City’s One Call to City Hall service line (310-456-CITY ext. 311) is currently experiencing technical difficulties. Please dial 800-395-9084 to reach One Call to City Hall services while the City works to resolve this issue.
Call 800-395-9084 to report flows into the storm drain system or onto any public street.
The Pollution Prevention Hotline is for the public to provide immediate notification of activities that are impacting the environment and/or public health.
- Bilingual operators (English and Spanish) standing by 24/7.
- Operators notify the City; staff may contact the caller for additional information.
- All caller information will be kept confidential.
Complete a Pollution Report with the online system to report flows into the storm drain system or onto any public street.
- Only report incidents via email if the event happened in the recent past or is not immediately dangerous to the environment or public health.
- Attach photos if possible.
- Note: the City's data file size limit is 10MB per email.
Examples of prohibited activities
- Sewage discharges onto the ground, into storm drains, or surface waters (creeks and oceans)
- Overflowing onsite wastewater treatment systems (OWTS, also known as septic systems)
- Septic flowing towards storm drains or surface waters
- Graywater (water from washing machines or car washing) flowing towards storm drains or surface waters
- Pollution entering storm drains or surface waters
- Contamination to creeks, lagoons, or the ocean
- Dry-weather discharge from pipes
- Dumping into drains and/or surface waters
- Construction site soil or debris entering the streets, storm drains, or surface waters
- Polluted runoff from construction storage or leaking dumpsters