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Waterworks District 29 to Hold “Waterworks Wednesday” Customer Service Hours at Malibu City Hall to Answer Questions About Water Bills & Offer Water Conservation Information

(Malibu, CA) – As part of their efforts to reduce water use during the California drought, the City of Malibu and L.A. County Waterworks District 29 (WWD 29) are partnering to provide “Waterworks Wednesday,” a weekly customer service desk at City Hall to offer water conservation information, and answer questions about water bills.

“Malibu residents care deeply about the environment and are highly concerned about California’s historic drought,” Mayor John Sibert said. “But the mandatory water conservation measures can be confusing, can make water bills hard to understand, and people are looking for answers so they can do the right thing.”

Starting August 12, WWD 29, the water retailer serving the City of Malibu and the unincorporated Topanga Canyon area, will have a customer service representative at a public counter in Malibu City Hall every Wednesday from 10:00 AM to 5:30 PM. City Hall is located at 23825 Stuart Ranch Rd., Malibu. Map: https://goo.gl/maps/V5sr9 [https://goo.gl/maps/V5sr9] .

The representative will be available on a first-come-first-served basis to answer questions, review water bills, and offer information on rebates, incentives, and other ways to conserve water.

The customer service desk adds to Malibu’s long list of water conservation efforts to address the worst drought in California history. In April, Governor Jerry Brown issued California’s first-ever mandatory water reductions to cut water use statewide by 25%. Based on Malibu’s high per-capita water use (250 gallons a day on average), the state determined that WWD 29 must reduce water consumption by 36% over the next year.

To help residents reach the 36% reduction goal, Malibu is providing information on social media, the City website, at community events, and in landscaping, graywater, and rainwater harvesting workshops to help residents conserve water.

In June, the City Council passed a water conservation ordinance with the following new and revised provisions:
Prohibits spray irrigating between 8:00 AM and 8:00 PM

Prohibits run-off from irrigation onto other properties, streets, or other paved areas

Limits the watering of lawns and irrigating of landscapes to only two days per week

Prohibits watering or irrigating any landscaping within 48 hours of rainfall

Sets requirements for using water during construction activities

Prohibits irrigating or other water spraying activities when high winds can create water drifting

Requires wash water from non-professional car washing to absorb into landscaping on the property
Requires mobile car wash and detail services to capture and re-use or recycle used water
Prohibits hosing off sidewalks, driveways, parking areas, tennis courts, patios or other paved areas
Provides hotel customers the option of not having towels laundered daily

The City’s existing water conservation requirements, such as not serving water at restaurants, unless requested, requiring automatic shut-off nozzles on hoses, and landscaping design standards remain in effect.

The City added information and resources to www.malibucity.org/ConserveH2O [/ConserveH2O] to make it easier for the community to understand the requirements and save water. There is also an online form to report water wasters at www.malibucity.org/WaterWaster [/WaterWaster] . City staff responds to the reports with education and assistance to the reported parties to help them reduce any water waste and implement conservation steps.

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