Alerts & Emergency Notifications
Emergency Response AND Alerts FAQ
This Myths and Facts sheet provides information about wildfire and disaster response, from the time a 911 call is placed to disaster notification messages going out to residents being evacuated.
DISASTER NOTIFICATIONS through everbridge
Every year during National Preparedness Month in September, as part of wildfire season preparedness, the City conducts tests of the Everbridge Disaster Notification System. Everbridge reached an agreement with cellphone companies to provide government agencies, including Malibu, with cellphone numbers in their jurisdictions. Prior to that, phone companies provided only landline numbers to the City, and the only cell phone numbers the City had access to were from people who registered on the system independently. Now, the City gets cell phone numbers for all accounts with a Malibu account address, in addition to all landlines. This is critical because only about half of American households still have landlines. All information will be kept strictly confidential and will not be shared with third parties.
Community members may visit www.MalibuCity.org/DisasterNotification, create a profile, and add, delete or change phone numbers or emails to receive disaster notifications.
used DURING MAJOR EMERGENCIES ONLY
When an emergency situation poses an imminent threat to public health and safety, or when evacuations are ordered by law enforcement or another agency, the City of Malibu will utilize the Everbridge Disaster Notification system to notify the community. Most landline phone numbers within city limits are provided by telecom providers to the City and entered into the Everbridge database. The City can use the system to send messages by cell phone call, text, land line call, email, and app messages simultaneously, and can target specific neighborhoods.
To create a profile to edit your contact information, visit www.MalibuCity.org/DisasterNotification.
UPDATE - May 25, 2023 - In an effort to streamline its emergency communications processes, and in light of the abundance of traffic news and information readily available to the public, the City will now be providing traffic alerts only during business hours for full road closures (not lane closures); in case of emergencies; or in case of planned or extended closures (such as road or utility projects).
The City uses this website's Alert Center to post and send notifications that go to subscribers by email and text message on low-level emergencies, road closures, serious beach advisories (such as sewage spills or dangerous conditions), utility advisories (widespread or long-lasting power, water, or gas outages), and weather advisories (dangerous wind, rain, heat, etc.). Residents can sign up for multiple categories, and opt out at any time.
To sign up, visit the e-Notifications page, scroll down to "Alert Center," and select "Traffic," "Emergency," or any other category by clicking the phone icon for text messages or the envelope icon to receive an email. You may choose either or both for each individual category according to your personal preference.
The City uses the website Alert Center to notify the community about low-level, non-life threatening emergencies, for example, in case of a minor mudslide or flooding, or in the very early stages of a fire. The intention is to make the community aware that a situation exists that could evolve into a major emergency. During these events, City leadership and staff are aware of the situation, monitoring developments, and are in communication with the Sheriff's and Fire Departments, and other relevant agencies.
The City only posts traffic advisories for incidents that have been verified by a law enforcement agency, involve a lane closure on Pacific Coast Highway (PCH), any City street, or major connector road, such as Kanan, Malibu Cyn, Topanga Cyn, or Las Virgenes, expected to last longer than 30 minutes, impacting mobility for the Malibu community.
The City will post a utility advisory when advised by the service provider, such as SCE or Los Angeles County Waterworks District 29, of a service interruption, including power outages or water main breaks.
A weather advisory will be sent when significant weather conditions pose a threat to health or safety. Examples of weather advisories would be when the National Weather Service issues a Red Flag Warning or Wind Advisory due to forecasted Santa Ana wind conditions that increase the risk of fire or potential for power outages or Public Safety Power Shutoffs (PSPS), or when significant rain storms are forecasted that could cause flooding, rock, mud, or debris slides that threaten homes or traffic risks.
NIXLE - discontinued
UPDATE - May 25, 2023 - The City has discontinued the Nixle alerting service, which is redundant since Nixle was bought by Everbridge, the system that Malibu uses for disaster notifications. All Nixle subscribers have been merged into the Everbridge system, and will still receive alerts from the City. Eliminating the Nixle system will reduce the time and number of steps it takes to put out emergency messaging.
The City will continue to use the website alert system for lower-level emergencies, traffic incidents, utility advisories, and beach advisories by text and email to subscribers when necessary. To sign up for website alerts, or add or remove alert subscriptions, visit the webpage and scroll to “Alert Center.”
For residents who may not have access to the internet, the City's phone hotline offers the ability to hear information about traffic lane closures and emergency situations.
To call the hotline, dial 310-456-9982. The hotline does not record messages. If you wish to report an emergency situation, call 911 or contact the Malibu/Lost Hills Sheriff's Station directly at 310-456-6652.