Alerts & Emergency Notifications

Emergency Response AND Alerts FAQ 

This Myths and Facts sheet provides information about wildfire and disaster response, from the time a 911 call is placed to disaster notification messages going out to residents being evacuated.

DISASTER NOTIFICATIONS through everbridge

When an emergency situation poses an imminent threat to public health and safety, or when evacuations are ordered by law enforcement or another agency, the City of Malibu utilizes the Everbridge Disaster Notification System to notify the community. The system can simultaneously send messages via cell phone calls, text messages, landline calls, emails, and app notifications, and can target specific neighborhoods.

Everbridge contains landline and cell phone numbers for all accounts with a Malibu account address. All information is kept strictly confidential and is not shared with third parties. Community members may also visit www.MalibuCity.org/DisasterNotification, to create a profile, and add, delete, or change phone numbers or emails to receive disaster notifications.

Every year during National Preparedness Month in September, as part of wildfire season preparedness, the City conducts tests of the Everbridge Disaster Notification System.

WEBSITE NOTIFICATIONS

The City uses this website's Alert Center to post and send notifications that go to subscribers by email and text message on low-level emergencies, road closures, serious beach advisories (such as sewage spills or dangerous conditions), utility advisories (widespread or long-lasting power, water, or gas outages), and weather advisories (dangerous wind, rain, heat, etc.). Residents can sign up for multiple categories, and opt-out at any time. 

To sign up, visit the e-Notifications page, scroll down to "Alert Center," and select "Traffic," "Emergency," or any other category by clicking the phone icon for text messages or the envelope icon to receive an email. You may choose either or both for each individual category according to your personal preference.

Low-Level Emergencies

The City uses the website Alert Center to notify the community about low-level, non-life-threatening emergencies, for example, in case of a minor mudslide or flooding, or in the very early stages of a fire. The intention is to make the community aware that a situation exists that could evolve into a major emergency. During these events, City leadership and staff are aware of the situation, monitoring developments, and are in communication with the Sheriff's and Fire Departments, and other relevant agencies. 

Traffic Advisories

The City provides traffic alerts during business hours for full road closures (not lane closures); in case of emergencies; or in case of planned or extended closures (such as road or utility projects). The City only posts traffic advisories for incidents that have been verified by a law enforcement agency, involve a lane closure on Pacific Coast Highway (PCH), any City street, or major connector road, such as Kanan, Malibu Cyn, Topanga Cyn, or Las Virgenes, and is expected to last longer than 30 minutes, impacting mobility for the Malibu community.  

Utility Advisories

The City will post a utility advisory when advised by the service provider, such as SCE or Los Angeles County Waterworks District 29, of a service interruption, including power outages or water main breaks. 

Weather Advisories

A weather advisory will be sent when significant weather conditions pose a threat to health or safety. Examples of weather advisories would be when the National Weather Service issues a Red Flag Warning or Wind Advisory due to forecasted Santa Ana wind conditions that increase the risk of fire or potential for power outages or Public Safety Power Shutoffs (PSPS), or when significant rain storms are forecasted that could cause flooding, rock, mud, or debris slides that threaten homes or traffic risks.

PHONE HOTLINE 

For residents who may not have access to the internet, the City's phone hotline offers the ability to hear information about traffic lane closures and emergency situations.

To call the hotline, dial 310-456-9982. The hotline does not record messages. If you wish to report an emergency situation, call 911 or contact the Malibu/Lost Hills Sheriff's Station directly at 310-456-6652.